Refund Policy

The "Fresh Batch" Edition • Last Updated Jan 2026

🥖 🥖 Refund Policy: The "Quick Crust" Version (TL;DR)

14-Day Cooling-Off: As an EU/EEA/UK consumer, you have the right to cancel your purchase within 14 days, provided you haven't substantially used the Pro features.

Usage = Service Provided: Once you start using Pro features (e.g., logging bakes, saving recipes), the service is considered partially or fully delivered.

No "Burnt Loaf" Refunds: We don't refund because your bread turned out flat or your starter died. That's part of the biological learning curve.

Subscription: You can cancel your subscription at any time. You will keep access until the end of your prepaid period.

1. 14-DAY RIGHT OF WITHDRAWAL

IN ACCORDANCE WITH THE EU CONSUMER RIGHTS DIRECTIVE AND LOCAL LAWS (E.G., NORWEGIAN ANGRERETTLOVEN), YOU HAVE THE RIGHT TO WITHDRAW FROM YOUR PURCHASE WITHIN 14 DAYS WITHOUT GIVING ANY REASON. TO EXERCISE THIS RIGHT, CONTACT US AT SUPPORT@SOURMATE.APP BEFORE THE PERIOD EXPIRES.

2. EXCEPTIONS TO REFUNDS

BY PURCHASING SOURMATE PRO, YOU CONSENT TO THE IMMEDIATE COMMENCEMENT OF THE DIGITAL SERVICE. IF YOU HAVE ACTIVELY USED PRO FEATURES (LOGGED BAKE SESSIONS, SAVED RECIPES, ETC.), WE MAY DEDUCT AN AMOUNT PROPORTIONAL TO THE SERVICE PROVIDED FROM ANY REFUND, OR THE RIGHT OF WITHDRAWAL MAY EXPIRE IF THE SERVICE IS FULLY DELIVERED.

3. NO PERFORMANCE-BASED REFUNDS

SOURMATE IS A TOOL TO AID YOUR BAKING PROCESS. WE DO NOT ISSUE REFUNDS BASED ON THE QUALITY OF YOUR BREAD, TASTE RESULTS, OR ACCIDENTAL DEATH OF A STARTER. THESE OUTCOMES DEPEND ON BIOLOGICAL PROCESSES AND USER SKILL BEYOND OUR REASONABLE CONTROL.

4. SUBSCRIPTION CANCELLATION

YOU CAN CANCEL YOUR RECURRING SUBSCRIPTION AT ANY TIME VIA THE APP SETTINGS. UPON CANCELLATION, YOU WILL RETAIN ACCESS TO PRO FEATURES UNTIL THE END OF YOUR CURRENT BILLING CYCLE. WE DO NOT PROVIDE PRORATED REFUNDS FOR UNUSED TIME WITHIN A BILLING PERIOD.

5. HOW TO REQUEST A REFUND

SEND AN EMAIL TO SUPPORT@SOURMATE.APP WITH YOUR BAKER ID AND A BRIEF DESCRIPTION OF YOUR REQUEST. WE PROCESS ALL REQUESTS MANUALLY WITHIN 5 BUSINESS DAYS.